Plantagen flourishes with smoother payments

A visit to Plantagen is as much about inspiration as it is about knowledge. With the help of engaged staff, ideas take shape for how to bring seasonal greenery to life. When the shopping cart is finally filled with everything needed for the next project, the payment should be just as smooth as the rest of the experience – a natural conclusion to the customer journey. 

Since its beginnings in Norway in 1986, Plantagen has grown to become the Nordic region’s leading garden center chain. With more than 90stores across Norway and Sweden, Plantagen’s 1,500 employees help customers realize their gardening dreams every day. 

For Plantagen, as for all retailers, a stable payment infrastructure is essential. The entire process – from when the customer presents their card to when the funds reach the company’s account – must be reliable and frictionless, both for customers and staff. 

For almost a decade, Plantagen has relied on Nets’ payment terminals and acquiring solutions. The efficient checkout experience with stationary terminals ensures quick and secure payments, and international customers can also choose to pay in their home currency. All designed to make payments a natural part of Plantagen’s overall service concept. 

Plantagen not only inspires professional gardeners and hobby enthusiasts but also offers expert advice, guidance, and seasonal tips directly in-store. The company continuously looks for new ways to improve the customer journey. 

Allowing customers to pay anywhere in the store was identified as an effective way to further enhance service. Plantagen turned to Nets to find a flexible and future-proof solution tailored to consultative selling. The result was SoftPOS from Nets – a solution that enables staff to complete purchases directly in the store, quickly and without queues. 

SoftPOS technology is a mobile application that transforms an ordinary smartphone or tablet into a contactless payment terminal. The solution provides a secure and user-friendly payment experience directly on the device – without the need for additional hardware. 

The phone’s camera can be used to scan products, simplifying processes for both staff and administration. SoftPOS enhances the customer experience by enabling purchases anywhere in the store, reducing queues, and creating a more personalized level of service. 

With SoftPOS, Plantagen has built a mobile and flexible way of working, allowing staff to accept payments with Visa, Mastercard, and digital wallets directly on the shop floor.

Through its collaboration with Nets, Plantagen has made payments an integrated part of the in-store experience. In a retail industry that is constantly evolving, strategic partnerships like the one between Plantagen and Nets are essential to realizing visions and staying ahead of the curve. 

Get in touch with Nets to explore how smart, secure, and scalable payment solutions can create value for both your customers and your organisation. Click the contact sales button below.