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Customer story

Sovino Elevates the Guest Experience with Nexi Payments

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In the hospitality industry, a single slow payment can shift the mood of the entire evening. Sovino Brands, one of Denmark’s leading restaurant groups, has taken action. With 21 Copenhagen-based restaurants—ranging from French gourmet to modern Asian and Italian dining—it isn't just about the food; it’s about the experience from start to finish. For Sovino, the objective was simple: payments should fade into the background, allowing guests to simply enjoy their evening.

N/A minutes read

The Challenge: Fast and Flexible Payments

With a diverse portfolio of restaurants—each with its own unique concept—and high guest expectations, Sovino needed a system that could handle payments directly at the table. Whether indoors or outdoors, the solution had to bypass the limitations of traditional terminals. The staff needed to work flexibly and error-free, while the finance department required precise data for seamless reconciliation.

It is certainly not as simple as it looks, so having a partner who understands our business and can find the optimal solution for us is vital. The front-end is important, but there are also many financial considerations behind the scenes. When you understand how it all connects, the business simply performs better. - Lasse Sørensen, COO & Partner at Sovino Brands

The Solution: Nexi SoftPOS

The solution was Nexi SoftPOS powered by Softpay, which transforms standard mobile devices into secure payment terminals. This allowed staff to accept contactless payments directly at the table. Furthermore, international guests were given the option to pay in their own currency via Smart Converter (also known as DCC)—a detail that made the end of the meal feel more natural and familiar.

Nexi worked closely with Sovino to tailor the solution to the guest experience, daily operations, and backend workflows, ensuring the system functioned smoothly across the entire organization.

The results were clear:

  • Faster, more effortless payments.

  • Greater freedom of movement for staff.

  • A better overview for the finance department.

“Behind the scenes, payments are complex, but Nexi makes it simple for both guests and staff,” says Lasse Sørensen.

Payment being made with smartphone on Nexi Softpos smartphone

A Close Partnership Focused on Operations and Optimization

The collaboration between Sovino and Nexi has been about more than just technology. Key Account Manager Rebecca Baxter reviewed payment flows, identified hidden costs, and found new ways to streamline processes to benefit the entire organization.

“Nexi listened, adapted, and adjusted the solution according to our goals. That is what turns a supplier into a true partner,” says Lasse Sørensen.

With Nexi, the payment process takes up less space and works better. It provides peace of mind for both guests and staff—ensuring the evening ends just as perfectly as it began.

Make payments a natural part of the guest experience

Do you—just like Sovino—want to ensure that payments are fast, simple, and don’t interrupt the guest experience? With Nexi, you get solutions that support a smooth flow and provide your guests with a more seamless experience.

Whether you are curious about the possibilities, have questions, or wish to expand your current agreement, we are ready to help you take the next step.

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