Black Friday 2025 is coming — mark your calendars for November 28. The day has firmly established itself as one of the busiest shopping days of the year, and we want to do our part to help ensure it’s a success for you. That’s why we’ve gathered our best tips and tools to help you prepare.
Why preparation matters
While many merchants have stretched Black Friday into a full “Black Week”, you can still expect far more customers than usual to visit your webshop around November 28. The earlier you prepare, the more sales you’ll be ready to capture.
Up to 80% of carts are abandoned online. (Here are tips to avoid that.)
63% of Nordic shoppers cancel a purchase if their preferred payment method is missing.
Black Friday Checklist for Webshop Owners
Simplify the checkout process: reduce clicks, minimize form fields, and enable guest checkout.
Test across all devices — especially mobile, since more than 70% of Black Friday traffic comes from smartphones.
Consider one-click payments or saved card options for returning customers.
Display clear trust signals like SSL certificates, well-known payment logos, and money-back guarantees.
Make fraud prevention visible (without scaring customers) to build confidence.
Update terms and conditions, especially regarding deliveries and returns, ahead of the peak season.
Consider implementing AI-driven fraud detection and monitoring. Fraud attempts rise sharply on Black Friday.
Use 3D Secure 2.0 to minimize risk while maintaining smooth checkout flows.
Balance security and customer experience. 3D Secure can also help you avoid excessive false declines that frustrate real buyers.
Stress test your website and payment infrastructure to handle traffic surges.
Coordinate with your hosting and payment provider to ensure extra capacity if needed.
Prepare contingency plans in case of downtime or system overload.
Offer a wide mix of local and global payment methods: cards, wallets (Apple Pay, Google Pay), Buy Now Pay Later, and Click to Pay.
Remove any unnecessary steps — speed is critical when customers compete for limited stock.
Localize the payment experience: currencies, language, and methods must fit your market.
Clearly communicate delivery times and returns. Delays are expected, but transparency builds trust.
Use proactive notifications (email or SMS) to update customers at each stage.
Invest in customer support during peak days. Even automated chat can make a difference!
Confirm orders immediately with clear receipts and next steps.
Optimize order tracking and ensure customers can find answers to simple questions themselves.
Plan follow-up campaigns. For instance, “Thank you for shopping with us” or upsell/cross-sell emails.
Monitor real-time data: checkout abandonment rates, failed transactions, and fraud alerts.
Have a team ready to act instantly if conversion drops or errors occur.
Collect insights from this year to feed into next year’s planning.
Sync online and offline offers to deliver a consistent experience.
Enable unified loyalty programs so purchases count both in-store and online.
Ensure staff in-store are prepared for Black Friday promotions that tie into online deals.
Promote your offers on social media
Social channels like Facebook and Instagram are your virtual shop window.
Use them to:
Highlight your Black Friday offers
Answer questions from customers
Build buzz before the day
Tip: Schedule your posts ahead of time to handle the rush on November 28.
With the right preparation — and Nets by your side — you can make Black Friday not just busy, but your most profitable day of the year.
