Turnover in the hotel and restaurant sector is changing. By 2028, hotel revenues are expected to rise to over €435 billion internationally, but only about 30% of the amount spent by customers will be on accommodation. The remaining 70% is spent on services outside the room, such as transportation, catering, and wellness.
The change in turnover requires hotels to adopt smarter and more flexible solutions so that they can capture guests' total spending and even increase it. The answer lies in integrated payments.
The impact of integrated payments on hotel revenue
With integrated payments, every payment transaction in the property can be linked to the hotel's property management system and other key industry programs. Whether guests are checking in, booking a spa treatment, or ordering dinner from the restaurant, all payments are centralized, transparent, and tied to the customer. This makes payment easier, encourages guests to spend, and creates a seamless accommodation experience, which can ultimately increase TRevPAR, which measures total revenue in relation to the number of available rooms.
Effortless payment with tokenization
With integrated payments, guests don't have to repeatedly enter their payment details or carry their card from the bar to the spa. A pre-approved card is stored in the hotel's property management system, making payment worry-free throughout their stay. This reduces the risk of declined payments and creates additional sales opportunities. Hotels can protect their revenue by tokenizing card details, which means that payment details are stored securely as an identifier that does not reveal the actual payment details and is therefore unusable if misused. This streamlines the transaction process and increases hotel revenue.
Real-time monitoring and smarter strategy
Managing multiple systems simultaneously makes it difficult to understand overall revenue potential. But because integrated payments connect all points of sale, hoteliers gain real-time visibility into customer spending habits. This enables strategic decision-making and the identification of revenue gaps.
Revenue can be further secured through automatic charges, pre-approved cards, and post-payment for damages or additional services, among other things. More and more customers also prefer virtual or contactless check-out. Automation reduces queues and saves the reception team hundreds of hours per year.
3 advices for hotels to be successful
To succeed in today’s hospitality landscape, hotels should prioritise integrating payment systems across all guest touchpoints.
Centralize payments in your hotel's property management system to make payment transactions effortless and generate more revenue.
Improve the user experience: increase security by tokenizing card details and enabling pre-approved payments. This makes payments smoother and reduces the risk of abandoned purchases.
Use real-time data from integrated systems to identify revenue gaps and tailor offers. This ensures smarter business decisions that you can respond to even in the short term.